CASC Communication Skills Stations

Communication skills are tested across all CASC stations. Learn the frameworks and techniques that separate passing candidates from those who fail.

Overview

Communication skills are the thread that runs through every CASC station. Dedicated communication stations may focus on breaking bad news, explaining a diagnosis or treatment, managing an angry or distressed patient, or conducting motivational interviewing. However, your communication is assessed in every station — rapport, empathy, clarity, and professionalism all contribute to your marks.

Key Skills Assessed

  • Breaking bad news using the SPIKES framework
  • Explaining diagnoses in patient-friendly language
  • Managing angry or distressed patients with de-escalation
  • Motivational interviewing techniques
  • Psychoeducation for patients and families
  • Managing non-adherence to treatment

Recommended Framework

1. Establish Rapport

Warm greeting, appropriate body language, empathic opening

2. Assess Understanding

Find out what the patient already knows or expects

3. Deliver Information

Use clear language, chunk information, check understanding after each chunk

4. Respond to Emotion

Acknowledge feelings, validate concerns, allow silence

5. Negotiate & Plan

Involve the patient in decision-making, agree next steps

6. Summarise & Close

Review key points, provide written information if available, arrange follow-up

Example Exam Scenarios

  • Explain a diagnosis of schizophrenia to a newly diagnosed patient
  • Break the news of a dementia diagnosis to a patient\
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Common Mistakes to Avoid

  • Delivering too much information at once without checking understanding
  • Using medical jargon instead of patient-friendly language
  • Not allowing enough silence after delivering difficult news
  • Becoming defensive with angry patients instead of acknowledging their feelings
  • Forgetting to ask about the patient\

Examiner Tips

  • Show genuine empathy — examiners can tell if you\
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